Help Centre
Help Centre
FAQs
About the ACCIONA Mobility motosharing service
What is the ACCIONA motosharing service all about?
How does the service work?
How can I register for the service?
Where is the ACCIONA motosharing service currently operating?
What criteria must I meet to use the motorbikes
How can I deregister from the service?
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Use of the motorcycles
When can I use the motorcycles?
How can I locate the motorcycles?
How do I book a motorbike? How much booking time do I have?
How do I start the engine?
Where can I ride the motorbikes?
What helmet must I use?
How do I open the trunk?
Can I carry passengers?
Can another person use the motorbike under my user name?
Am I covered by insurance?
What are the driving modes?
Where can I park the motorbike?
Can I take breaks during my trip?
How do I end the trip?
What do I do if I detect a flaw or fault in the motorbike?
Can I ride in the event of traffic restrictions due to pollution levels?
Can I ride in APR areas: Residential Priority Areas?
What happens if my mobile phone runs out of charge?
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In the event of an accident
How do I get in touch with ACCIONA in the event of an accident?
What must I do in the event of an accident?
What is the motorbike insurance policy number?
What is the cover offered by the insurance?
What do I do if there is no accident report form in the motorbike?
Can someone help me in the event of an accident?
What do I do if the motorbike has been damaged?
What is my liability if I am to blame for the accident?
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